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  2. The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers. You can find PALS in your local hospital.

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  3. Find patient advice and liaison services (PALS) near you on the NHS website.

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    PALS offers impartial advice and assistance to patients, their relatives, friends and carers. We can listen to feedback (positive or negative), help you get answers to your questions and liaise on your behalf to help resolve any concerns about our Trust services. Please note that the PALS team cannot offer counselling, a diagnosis, detailed medical...

    Click to complete the online PALS form Telephone: 01904 726262 Email:yhs-tr.PatientExperienceTeam@nhs.net Occasionally, you may want to speak to us in person. Our offices are located at:

    There are many different providers for health care and although you attend one of our hospitals it may not be York and Scarborough Teaching Hospitals NHS Foundation Trust that is responsible for providing your care. In these instances, we can signpost you to the correct organisation for you to raise a concern with. If you would like to share your v...

    Main Provider for GP's, Dentists, Pharmacies, Opticians, Prison Health: NHS England
    Main Provider of Community Health Services in East Yorkshire (Including District Nurses): City Care Health Partnerships (CHCP)
    Main Provider of Mental Health Services for North Yorkshire:Tees Esk and Wear Valleys (TEWV)
    Main Provider for GP out of hours (accessed by 111) and urgent Care Centres (for minor injuries and illnesses): Yorkshire Doctors Urgent Care (YDUC)
  4. PALS is a confidential advice and support service that can help you sort out any concerns that you may have about any aspect of your or your loved one's care. PALS can: Listen to you and talk to staff on your behalf to try to resolve any concerns, issues, problems or difficulties

  5. This leaflet explains how the Patient Advice and Liaison Service (PALS) can help if you have comments, concerns or need assistance with a service provided by our organisation. University Hospitals Coventry and Warwickshire NHS Trust (UHCW) is committed to providing high-quality care and services.

  6. The Patient Advice and Liaison Service (PALS) is a free, confidential and impartial service available to everyone who uses the Trust's services, their families, carers or anyone who needs advice, information, support or guidance with a particular issue.

  7. Our patient advice and liaison service (PALS) provide confidential advice and support to help you to resolve any questions or concerns you may have about the care we provide. PALS can: advise and support patients, their families and carers. provide information on NHS services. listen to your concerns, suggestions or queries.

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