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Rescue's comprehensive remote support software lets help desk technicians identify and deliver effective resolutions without interruptions – even on inactive devices. Make Support Simpler. Brand customization. Take control of how your customers experience remote desktop support.
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Jan 5, 2023 · LogMeIn Rescue is used to provide instant remote support to customers and employees. With LogMeIn Rescue, you can gain control of a remote PC, Mac, or smartphone over the web in seconds, without the need to pre-install software. Increase first call resolution.
- What Is Remote It Support?
- What Is Remote Support Software?
- What Is Attended Remote Support vs. Unattended Remote Support?
- What Is Remote Assistance?
- What Is A Remote Connection?
Remote support is the action of providing technical support once a remote access connection is established for the specific purpose of troubleshooting and solving technical issues. Remote support includes remote computer support for PCs and Macs, or remote mobile support for iOS, Android, and Windows smartphones and tablets. Before remote support t...
Remote support software allows technicians to view, control and run diagnostics on a remote device without asking the user to do anything. They can transfer files, configure settings, troubleshoot issues, and resolve problems on their own. This is clearly a better experience for the customer or employee, who can sit back while the technician solves...
Getting a little more granular, it may help to understand the differences between attended and unattended remote support; the distinction is whether there is someone on the other side of the session. 1. Attended Remote Supportmeans an end user is present while the support session is in progress. When the end users encounter a technical issue, they ...
Agents can provide, and customers can receive, remote assistance for a number of devices in various ways. Remote assistance works for connected devices like desktop and mobile devices, disconnected devices like equipment and printers with Rescue Live Lens camera-sharing, and web support. Remote assistance covers varying degrees of assistance, inclu...
A remote connection specifically refers to the action of connecting to a remote support session. Any remote connection should be secure, especially for organizations offering remote support sessions to customers or employees or for providers of remote access software. All connections should have the same level of security used by financial institut...
The LogMeIn secure remote support solution allows your team to access any device in 20 seconds. Learn more about the LogMeIn Rescue's remote support features, including multi-platform support, chat and more. Start a free trial today at Logmeinrescue.com.
Sep 27, 2022 · LogMeIn Rescue is a tool that technicians use to access remote computers and mobile devices. While this guide speaks directly to the customer, Rescue technicians can use this section to understand the end-user experience during a remote support session.
Rescue lets us provide a higher level of support to our customers, and users are over the moon with it. . .they can just step back from the machine and let us fix it. "We use Rescue in every contact center we have around the world."
LogMeIn Rescue is a powerful, easy-to-use remote support solution comprising three main components: a Technician Console, a Customer Applet, and an Administration Center. Technician Console. The Technician Console is the online interface used by support technicians to conduct remote support sessions.
