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Mar 1, 2024 · Open a case through the eBay Resolution Center. Here is what you need to do. [8] Go to the eBay homepage. Move your mouse cursor over "Customer Support" in the top-right corner of the page and click on "Resolution Center" from the drop-down menu. Answer the on-screen questions step-by-step to file your case with eBay.
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Buying with confidence. Everything you need to know to keep safe when buying on eBay – what to look for in a seller’s Feedback, choosing the best payment method for you, understanding listings and descriptions and ensuring safe delivery. Feedback. Payments.
- Only take or send payment via eBay itself. Ignore any sellers or buyers that want to do a separate bank transfer or use a money transfer service like Moneygram or Western Union.
- Do your research. Always read the listing carefully and check the seller's feedback before buying. The more you're spending, the more cautious you should be.
- Read the descriptions carefully. eBay advises its users to watch out for strange item descriptions – they’re often an indicator of a fraudulent listing.
- Use a trackable posting service. Sellers should only send goods using a trackable postal service, whether that’s through Royal Mail or another courier. As well as making it easier to verify a buyer has received your item (so they can’t claim something didn’t arrive and demand a replacement), this makes you eligible for automatic bad feedback removal if the purchaser claims an item didn’t arrive on time when you have proof of posting in a timely manner.
Tricks and tools to hunt hidden bargains. eBay is a mammoth marketplace with millions of goods. Most people just bid, but there's a range of hidden tools and tricks to help you track down uber-bargains. This guide has 40 tips, from auto-bidding to seal deals to more top ways to buy second-hand.
Keeping eBay safe and building trust Find out more about the processes, principles and practices that keep eBay safe and help to build trust. Buying with confidence
To help make buying on eBay a safe and enjoyable experience, we've put in place a number of policies and guidelines. Many of these are based on local legal requirements, but others are based on our experience of what will help ensure a fair marketplace for everyone. So, before you bid or buy on eBay, read our policies for buyers listed below.
The most important piece of legislation relating to the sale of goods through eBay.co.uk is The Consumer Rights Act 2015. The Act provides that wherever goods are bought by a consumer they must meet certain minimum standards. This means that items sold through eBay by business sellers must be:
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