Search results
In Season 5 Episode 7, Michael gets really excited that there is a concierge at the hotel. At one point he even compares a concierge to a geisha.
- Cultural Address
- Body Language
- Someone Is Always Watching
- Etiquette
This is one of the basics… and one of the most overlooked. Guests traveling from other countries always appreciate a hint of home and a respectful cultural address can be a welcoming gesture in an otherwise foreign environment. A head bow or “hello” in a native language is often enough when well placed… but a concierge needs to know when it’s appro...
These subliminal queues of your body can unknowingly ease the mood in a room, making guests feel welcome, or it can add tension to the air. Posture, eye contact, hand placement, a friendly smile, are small details that come natural to great customer service staff but are often overlooked by new staff or those in stressful situations. Even under the...
Another common concierge mistake is to be so focused with the work at hand, booking a clients request into the system, they may forget that they are being watched. Not in a creepy way, but by passing guests in the hotel lobby, other employees or even the hotel manager! An adjustment of the uniform, a quick scratch of the body, or god forbid a poke ...
Linked to cultural address and body language, Etiquette is often overlooked by concierge and front of house. It is the etiquette that the guests will remember. A correct understanding of etiquette and how you should behave in different circumstances will be the difference between progressing up the career ladder or plateauing for the concierge. The...
Oct 12, 2017 · The concierge mentality is a simple formula. Everyone wants to be treated like a VIP. Everyone who meets personnel in any division of the hospitality industry wants each and every encounter to be professional, friendly and helpful. Everyone wants to be treated with respect no matter what the situation is.
Feb 26, 2015 · An ability to listen and have empathy with the guests. Guests often do not know what they want; they might be jet-lagged and stressed. Be resourceful, which requires a good network and a...
In the hospitality industry, concierge roles are crucial for providing exceptional guest experiences, requiring a unique set of skills that blend customer service with personal touch. This article outlines the top 12 concierge skills to enhance your resume and stand out to potential employers in this competitive field.
What is a Concierge? A Concierge is often the first point of contact for guests at hotels or residents in luxury apartments, providing assistance with various services such as booking reservations, arranging transportation, and giving information about local attractions or events.
People also ask
What is the concept of concierge mentality?
What does a hotel concierge do?
Is being a concierge a good job?
How to correct a concierge mistake?
Why do concierges love being of service?
How can a concierge improve problem-solving skills?
Mar 12, 2017 · Michael respects Tom and doesn't want him knowing or seeing all the dirty deeds that have to be done to stay on top. This also allows Tom to be an unbiased shoulder to lean on in times of trouble. Tom isn't built to be a Wartime consigliere, not because he doesn't trust him or because Tom isn't smart..it's because it just isn't Tom's nature to ...
