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You can do it online or on our mobile App with your booking reference or through Manage Bookings where you’ll also be able to make changes to your booking. You can check in between 30 days and 2 hours before your flight departs and you can download or print your boarding passes for all your flights.
- What Are The Ticket Office Opening hours?
- Can I Get A Refund For My Tickets?
- What If I Have A Spare ticket?
- What Happens If An Event Is Cancelled?
- Is There A Booking Fee For Tickets?
- Why Do You Have A Booking fee?
- Can I Reserve Tickets and Pay For Them Later?
- Can I Exchange My Tickets to A Different Event?
- Is There A Way to Get Tickets to An Event That Is Sold out?
- Where Is Derby Hall?
The Ticket Office is also open 1 hour before any show for audience members to buy and collect tickets, and if there is a support act we stay open until the main artists take to the stage. If you have a question about your tickets for an event, or if you wish to request a refund for a cancelled show, please email us at hello@themet.org.uk.
Unfortunately, tickets cannot be refunded unless an event is cancelledeither by the artist or the venue. If you have purchased tickets from The Met and have spares or unwanted tickets we may be able to resell your tickets on your behalf. This is only possible for sold out or very high demand events. Call the ticket office on 0161 761 2216 if you’d ...
We understand that plans change and that sometimes you end up with spare tickets. If we’re not able to resell your ticket on your behalf (or you’d prefer to do it yourself) please remember that we advise customers NOT to buy from third party ticket re-sellers online. Ticket scalping means that artists and venues lose vital income. Tickets that are ...
Where possible you will be contacted by the Ticket Office either by email, phone or post. We can either credit your account with us, or provide you with a refund for the face value of the ticket. Postage will not be refunded. We can only refund through the method in which the ticket was paid. Credit and debit card payments will be refunded to the o...
All tickets include a booking fee in the face value, so the price you see should be the price you pay. It applies to all ticket types and payment types unless stated otherwise. The fee is typically £1 per ticket. This fee replaces the transaction fee that was previously applied. Workshops and classes typically do not include a booking fee.
The majority of any ticket fee goes to the artist. The booking fee is for the benefit of the venue. We are a charity, and use the money to cover costs of the Ticket Office, including staffing, setup and system fees.
We do not reserve tickets unless you have a group of over 10 people attending. If you would like to make a group booking please contact the Ticket Office.
Exchanges may be possible for some events. If you have bought tickets for an event that has multiple dates and/or times then it may be possible to swap the tickets to a different performance within that run for a £2 exchange fee per ticket.
We operate a waiting list for sold out events; please contact the Ticket Office to be added. On the occasion that tickets do become available we will contact first by phone, and then by email. Customers with spare tickets sometimes post on The Met’s Facebook Group. Anyone offering tickets for sale at above face value will have their posts removed a...
Derby Hall is our main performance space at The Met, it is located on the first floor of our building on Market Street and accessible from the Ticket Office. It holds up to 400 people for a standing event. You can find out more information about this space here.
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