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Pulseway is an all-in-one platform for IT professionals. Get started with a free trial! Take over systems with a powerful remote desktop solution. Control systems from anywhere.
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LogMeIn Rescue is an enterprise remote support solution best used for internal IT like IT Helpdesks or Customer Support like Call Centers companies in industries like Healthcare, Financial Services, Higher Education, Retail, Tech Services, Manufacturing, MSPs (Managed Service Providers), GSIs (Global System Integrators), and BPOs (Business ...
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Jan 5, 2023 · About LogMeIn Rescue. LogMeIn Rescueis used to provide instant remote support to customers and employees. With LogMeIn Rescue, you can gain control of a remote PC, Mac, or smartphone over the web in seconds, without the need to pre-install software. Increase first call resolution.
The LogMeIn secure remote support solution allows your team to access any device in 20 seconds. Learn more about the LogMeIn Rescue's remote support features, including multi-platform support, chat and more. Start a free trial today at Logmeinrescue.com.
- Core Functionality. Most remote support solutions provide remote control, remote screen sharing and file transfer, allowing technicians to perform routine tasks.
- Usability. Customers demand easy, efficient support and have no shortage of options when it comes to finding a new company to do business with if you don’t meet their expectations.
- Security. With cyberthreats on the rise, security is a vital concern. Because remote support tools enable access to networked devices that often hold proprietary applications and confidential data, strong security features are critical.
- Dependability. When end users rely on you, you need to be able to rely on your technology. Ensure your tools can be trusted and that they can scale to handle more technicians and users without eroding reliability, availability, or performance.
Sep 27, 2022 · About this Guide. LogMeIn Rescue is a tool that technicians use to access remote computers and mobile devices. While this guide speaks directly to the customer, Rescue technicians can use this section to understand the end-user experience during a remote support session.
LogMeIn Rescue is a remote desktop software technology that is purpose-built for call centers, help desks and support organizations of every size. As a cloud-based solution, Rescue can be deployed quickly, easily and without capital investment.
Remote support software allows technicians to view, control and run diagnostics on a remote device without asking the user to do anything. They can transfer files, configure settings, troubleshoot issues, and resolve problems on their own.
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