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A technician visit is necessary to check the installation for GIGA compliance and switch to the 1000/20 Mbps profile. Please note that your area does not yet allow for 50 Mbps upload. The technician's visit is completely free, you will only be charged 50€ for an unnecessary visit if you are not present during the visit.
Problem With Activation of VOO Sim Card. I made an application to move my number from Orange to VOO. My Orange account was prepaid account. I clicked on the Activate SIM Card link on 28 April. Yesterday my Orange sim card was deactivated. And my VOO Sim Card is not activated yet.
172 messages. il y a 7 mois. Hi @Pooh. if you really need an esim, either you wait, wait ,wait, or you go to orange ( who just bought Voo) who provides esim. If you have an internet and tv @ Voo you can keep them and take a mobile subscription with an esim and give your Voo account for a « multi Products » rate. 0. 0.
il y a 2 ans. Hello, In order to verify your file, we will need several information. The first is to fill in your online form with your customer number. Then the reason for the cancellation, and this, in order to direct you to the right service. I remain available.
Sometimes the voo mobile service work on a proximus antenna if the signal in not good on the normal antenna. But with the sold of voo to orange, all the customers will be transfered to the orange antenna one day. For the problem while travelling, you need to manualy change the setup of your sim card (in the simcardtool).
MY VOO internet is not working since a week and I have been trying to reach the customer care but no response provided. I feel the service provided by VOO is PATHETIC and does not meet the customer demands at all. There is no call back or a response on the multiple contact forms posted repeatedly.
voo don’t use ADSL or VDSL technology but HFC with eurodocsis 3.1 technology via the coaxial TV cable . At the moment, you cannot change the operator modem to another cable modem, but you can put the voo modem in bridge mode, it will work as a simple cable modem and use another router of your choice after the modem.
Normally this should work, 192.168.100.1 is the right ip address in bridge mode. Try connecting your PC directly to the RJ45 modem port, disconnecting before the cable going to your routeur. If the above point doesn't work , try doing a "Factory reset" of the modem with the rear "small inside button" ( caution : this will bring back the modem ...
Second: When I tried to contact Voo Customer number (078505050), they said all their English support are busy and if I want either talk to French speaker or leave my number so they call me back. I left my number and after a day (!!!!!) they called me and they speaked in French!
Dear sir/madam, i have a problem with my modem and internet connection ever since Tuesday, 17th of January. I have tried what the smart assistance of voo told me but it did not work: the light of the modem does not turn from red to green no matter what i try. i have issues with voo client service and help: i went to shop on Wednesday and they ...
