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Medium parcel - Gifts, shoes, heavy or bulky items. These rough guidelines below can help if you’re estimating the weight of your item, but to know the accurate weight, we recommend taking your item to the Post Office. Letter or greeting card - 30g. Standard DL (110mm x 220mm) envelope with 4 sheets of A4 - 44g.
Please check you've entered the number correctly. If you're the recipient, check the sender has given you the right reference number. Check the reference number is for an item sent with Royal Mail, using a service that offers tracking. If the item has been sent. The sender might have created a tracking number, but not yet submitted the item ...
Please write to the address below, including photographic evidence, details of the damage cause and how it happened. A Royal Mail postperson >>. and make sure you have the following information ready to upload: Up to five photos of the damage that’s being reported. Up to two photos of the mail that was delivered to you on the day (if applicable)
Customer Service Point (CSP) You can post your items at our Customer Service Points (usually located in a Delivery Office), as well as collecting items we’ve attempted to deliver. If you've bought online postage using Click & Drop , the Royal Mail App , or have franked mail to send, you can drop these items off at your nearest Customer ...
The following information will also help us arrange your Redelivery, but you can still book without it: The type of item you’re expecting (eg a letter, parcel, Royal Mail Tracked ® item etc) The item reference number. Please note: you won’t be able to collect an item in person without a Something for you card.
This ensures you receive your item as quickly as possible. We’ll then send you a Fee to pay card. This shows how much you need to pay before you can receive your item. The amount will include our £8 handling fee. Pay Now. Please note: We can’t release mail until the charges and fees are paid in full.
If your item is being sent with a Special Delivery Guaranteed or Signed For service, you can enter your tracking number on our Track and Trace tool to view the name of the person that accepted your item. Was this helpful? Still haven't found what you're looking for? When you use a number of our inland services, you can get proof of delivery.
Please remember we need two working days before attempting another delivery. You can also arrange to have your item redelivered to a local Post Office® branch. You can do this on the Redelivery form. Please note: there is a small charge for this service. Remember: we can only hold items for 18 days from the first attempted delivery.
Providing evidence for an existing claim. If we’ve been in touch to ask for evidence for an existing claim - proof of posting / proof of value / photos of damaged item etc - the quickest way to send it is by completing our online form. You’ll need your claim reference number, this will be in the letter / email we sent.
If you purchase your postage online at send.royalmail.com you can get your postage label printed when you drop your parcel off. Once you've received your QR code to your mobile, take it to your Royal Mail Customer Service Point (CSP), usually located at your local Delivery Office or a Post Office branch. They’ll scan the QR code, print the ...
