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  2. Before resetting your phone, turn it off and then on again. This may fix some issues. If your phone wonʼt turn off, follow the steps below. Press and hold the Volume down and Power buttons until the Blackberry logo appears on the screen. Hold the power button for 10 seconds to force reset. Press the Power button.

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  5. To restart a BLACKBERRY Z10, follow these steps: Press and hold the "Power" button on your phone until the "Power off" option appears on the screen. Tap the "Power off" option. In the pop-up window, tap "Restart" to confirm that you want to restart your phone. Your phone will turn off and then restart.

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