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For a meter emergency, call 0333 009 6135. An electrician, a Gas Safe engineer or National Gas Emergency Services have told you to get in touch. For these emergencies lines are open 24/7. For help with other non-emergency metering faults or maintenance, visit meters. Smell gas? Call 0800 111 999.
Get quick answers to questions about your energy or home services accounts in Help & Support. For other enquiries find British Gas contact details or live chat
Based on electricity prices correct as of 15/05/2024. When you plug in your EV for 6 hours or more covering the period of 12am to 5am, you’ll qualify for a 4p discount off your EV tariff night rate of 7.9p/kWh for all electrical consumption. 4p/kWh discount also applies at any other time of day on any other British Gas electricity tariff if ...
First name. Surname. Your email. Telephone number (mobile preferred) We will use your mobile number to call or text you, so we can resolve things for you as quickly as possible. Please note that this number will only be used for this complaint and will not be updated on your British Gas account. Textphone/international number.
Step 1: Contact us and let us know what has happened and what you want us to do to put it right. Depending on your complaint type, you'll be able to contact our team by webform, live chat, telephone or by post. Step 2: We’ll work with you to resolve the matter as quickly as we can. Step 3: We will let you know what we have done to resolve ...
Don’t worry, we know things change. You can easily update or reschedule your appointment online or via the app. From one-off repairs to annual service visits, it's easy to book an engineer appointment with British Gas. Simply choose a date and track your engineer online.
Useful pages. Get in touch. * We may record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines. Calls to 0330 / 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles and may be included with your call package if you get 'inclusive minutes'.
